Member Support

For In-Network Benefits:

• To locate Kaiser Permanente providers and locations in California, search the Kaiser Permanente Provider Directory:

Kaiser Permanente Providers and Locations – Northern California

Kaiser Permanente Providers and Locations – Southern California

• To locate Kaiser Permanente pharmacies in California, visit kp.org/facilities.
• For questions or assistance call KP Plus Customer Service at 1-800-788-0710 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m. Pacific time
• For technical assistance, visit kp.org/supportcenter.

For Out-of-Network Benefits:

• To locate out-of-network providers, call the provider’s office directly.
• To submit a medical claim for reimbursement, visit kp.org/coverageandcosts and submit a claim online for the fastest processing.
  • Or complete this Member Reimbursement Form and mail it along with your itemized bill and receipts to the following address:

If you’re a Kaiser Permanente member in the Northern California Region:
KFHP Claims Department
P.O. Box 12923, Oakland, CA 94604-2923

If you’re a Kaiser Permanente member in the Southern California Region:
KFHP Claims Department
PO Box 7004, Downey, CA 90242-7004