Member Support
Customer Service:
- Call 1-800-788-0710 (TTY 711), Monday through Friday, 7 a.m. to 7 p.m., Pacific time.
Locate a Provider:
Kaiser Permanente Plan Providers and Locations
- Kaiser Permanente Providers and Locations – Northern California
- Kaiser Permanente Providers and Locations – Southern California
Participating Providers:
- To find a Participating Provider or confirm if your current provider is part of the Participating Provider Tier, you can search for Providers by Location, or call Customer Service at 1-800-788-0710 (TTY 711), Monday through Friday 7a.m. to 7p.m., Pacific time.
In Kaiser Permanente States: The PHCS Network for KPIC provides access to care in the Kaiser Permanente states of CA, CO, GA, HI, MD, OR, VA, WA, and DC.
In Non-Kaiser Permanente States: The Cigna Healthcare PPO Network* only provides access to care in non-Kaiser Permanente states
*Disclaimer: The Cigna PPO Network refers to providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.
Precertification:
- To request precertification for services in the participating provider tier or non-participating provider tier, please call 1-888-251-7052 (TTY 711), Monday through Friday, 6 a.m. to 6 p.m., Pacific time. If using the Cigna PPO Network for care in non-Kaiser Permanente states, the Cigna PPO providers are responsible for obtaining precertification on your behalf when precertification is required. You won’t be financially responsible if a Cigna PPO provider fails to obtain precertification for covered services.
- You or your doctor should call to ask for precertification before you schedule services. If you don’t get precertification, your benefit may be reduced by up to $500.
Submitting Claims:
Medical claims
For emergency care from a non-Kaiser Permanente hospital
- Mail your claim form for all medical care from non-participating providers, including emergency and urgent care, to:
For Northern California:
KFHP Claims Department
P.O. Box 8002
Pleasanton, CA 94588
For Southern California:
KFHP Claims Department
P.O. Box 7004
Downey, CA 90242-7004
Pharmacy:
Kaiser Permanente Pharmacies
- To find a Kaiser Permanente pharmacy near you, visit kp.org.
MedImpact Pharmacies - To locate MedImpact Pharmacies, check the POS Pharmacy Locator Tool or call MedImpact at 1-800-788-2949 (TTY 711) anytime.
- To submit a pharmacy claim for reimbursement complete the MedImpact Prescription Drug Claim Form and mail to:
MedImpact Healthcare Systems, Inc.
P.O. Box 509098
San Diego, CA 92150-9098